We, AALOO Corporation (“AALOO,” “we,” “us,” or “our”), believe your privacy is important.
To fulfill our commitment to respecting and protecting your privacy, we will adhere to the following principles:
This Privacy Policy explains how AALOO will process and safeguard your personal information, and the rights and choices you have with respect to your personal information. This Privacy Policy applies to: personal information you provide us when you use the AALOO communication app (“AALOO App”), optional services made available within the AALOO App, and other apps that integrate with or work in conjunction with the AALOO App (collectively “Apps”); personal information we collect when you visit websites maintained by us relating to our Apps (“Websites.” Apps and Websites are collectively referred to as “Services”); and personal information about you provided by other users of the Service.
Users may request additional services from AALOO or AALOO affiliates (“Additional Services“). Because the needs and choices of each user may vary, we provide separate privacy policies or addendums to this Privacy Policy for certain Additional Services. The separate privacy policies and addendums explain the types of information we collect, their purposes of use, and other policies that may apply to the relevant Additional Services. When you choose to use an Additional Service, you will be informed of the applicable privacy policy or addendum, which supplements or modifies this Privacy Policy before you can access that Additional Service.
Please note that you can check applicable privacy policies and addendums within the respective Service.
To provide you Services, AALOO collects, uses, and transfers the following types of information:
When you create a AALOO account in order to access the Services (an “Account”), AALOO will ask you to provide your phone number. This information is necessary because we may send a text message via SMS to the phone number you provide, as part of our ongoing efforts to detect and deter unauthorized or fraudulent use of or abuse of Services. We may also use your registered phone number to provide you important information about Services.
Alternatively, you may choose to create an Account using your Facebook account when, for example, you do not wish to provide your phone number. In such a case, phone number provision is optional. Please note that we do not collect your Facebook password.
If you choose to enable the “Allow Others to Add” feature, your phone number is used to let other users who have your phone number in their address books add you as a AALOO Friend, and to allow other AALOO users who have your phone number to find you. Please note that you can at any time choose to enable or disable this “Allow Others to Add” feature in the App, in “Settings” > “Friends”.When you use Services, we may obtain and maintain certain electronic identification or log data that is automatically provided by your device such as: device type, OS type, IP address, browser information including type and language settings, device identifier, cookie data, advertising identifier or mobile application identifier.
This information is necessary as part of our ongoing efforts to detect and deter unauthorized or fraudulent use of, or abuse of, Services, as well as to provide you with customized options, and optimize the Service for your device. Also, please note that a third party advertising identifier may be associated with your Account through our internal identifier.
To improve the quality of Services, we provide additional functionalities, including the ability to access your Account from multiple devices, help you find friends via the Service, and to make Services more efficient, usable and enjoyable. If you choose to use such functionalities, or choose to use your Account on multiple devices, we may ask you to provide the following information:
If you wish to access your Account from multiple devices (“Multiple Device Login”) or to transfer your Account from one device to another (“Account Transfer”), you will need to provide your email address and a password and/or PIN code to AALOO, so that we may associate these devices with your Account. We may use your registered e-mail address to provide you with important information about the operation of Services.
Please note that if you change your mind later and decide you no longer wish to provide your email address, you can at any time remove it in the “Settings” > “Accounts” menu in the AALOO App.
In order to make it easier for your friends to find you with in the Services, you may choose to assign a AALOO identification name (a “AALOO ID”) to your Account, and allow your friends to find you through your AALOO ID. Alternatively, you may choose not to allow other AALOO users to contact you using your AALOO ID. Please note that your AALOO ID is not visible to other AALOO users without your consent, and your AALOO ID may be a pseudonym – it does not have to be your real name.
To use the AALOO App, you are not required to provide your location information (“geolocation data”). However, we provide features that utilize geolocation data for your convenience and to improve your user experience.
If you wish to add nearby AALOO user(s), you may want to use the “Shake It!” feature, which allows you to add nearby user(s) to your contacts by shaking your smartphone. You can start the process by choosing the feature under the “Add Friends” menu, and start shaking your smartphone along with other nearby users. Once the process is initiated, we will ask to access your geolocation data so that we can match you with nearby AALOO user(s). Please note that, you can only find users who are also using the “Shake It!” feature. The successful operation of the “Shake It!” feature will result in the sharing of your AALOO profile information with other nearby users of the “Shake It!” feature, and their AALOO profile information will be shared with you. The personal data of users who do not initiate the “Shake It!” process will not be shared.
You may wish to receive information about nearby shops, attractions and facilities, provided by “Official Account” in the AALOO App. If you choose to receive such information from an “Official Account”, we will obtain your geolocation data via your mobile phone, so that we can provide you with the relevant information.
In both cases (“Shake It!” and nearby shops, attractions and facilities), collection and use of your geolocation data is performed on an as-requested basis. AALOO will only collect your geolocation data in response to a request from you, and AALOO will delete the geolocation data once the relevant service has been provided to you. AALOO does not aggregate your geolocation data and does not record your geolocation history.
In other cases where we collect or use your geolocation data in the course of providing an Additional Service, we will provide you with prior notice and obtain your prior consent.
There may be circumstances in which you might wish to contact us to seek our customer support. If you contact us via our Contact Form, or by other means, we may obtain and maintain any information you choose to provide, including your name, contact info such as your email address, phone number, as well as information about your mobile device or personal computer such as its device type, and OS type. We will use this information to address and investigate the issues you have raised, to provide you support, and to improve our customer support service. We may process this information in connection with the assistance you have requested, the administration of your Account, and retain this information in accordance with the provisions of this Privacy Policy.
If you choose to participate in promotional events or surveys that AALOO offers from time to time, we may request your contact details (e.g., your name, mailing address, phone number, email address, gender and date of birth) in order to confirm your participation eligibility, enable you to fill out questionnaires, and to deliver any prizes you may win, and otherwise administer the event.
If you choose to purchase an Additional Service or use a fee-based Additional Service and pay for such Additional Service by a means other than in-app purchases via iTunes or Google Play, we may engage a third party service provider to collect and process your credit card information. We will use your credit card information only to process your purchase or use our fee-based service. Please note that we will not retain your credit card information beyond the period necessary to facilitate the relevant payment. Your credit card settlement will be handled by appropriate third party payment agencies.
Our Services and/or third-party websites/applications may integrate our plugins such as "AALOO it!" We may record your AALOO login activity through the use of such plugins, or obtain the URL of websites integrating our plugin that you visit while you are logged into our Services via your browser. Please note that your personal information will not be obtained from such websites or applications with our plugins if you are logged out of Services.
In addition to the information described above, you may choose to set your profile information (e.g., AALOO ID, “display name,” profile picture, and the phrase you choose to show under your status message) and show who you are to other AALOO users within Services. Furthermore, you may choose to create “user-generated content” such as text and audio messages, photos, videos, geolocation data, or the contact information of your AALOO friends, and share this user-generated content with other users. You may choose how much or little of your user-generated content to share, and with whom you share it, when you create messages by selecting the recipients of your user-generated content and/or through the privacy settings in the AALOO App.
Please note that the profile information and user-generated content you share with others can be copied, stored, or disseminated by the recipients and potentially accessed by unintended third party recipients due to the nature of digital data. We encourage you to be very attentive and cautious when you generate and share your personal information or content with others.
To provide Services and any Additional Services, AALOO, as a data controller or joint data controller, uses your personal information for the following purposes in accordance with this Privacy Policy:
If, however, we provide you with more specific purpose(s) of use either at the time we ask you to provide your personal information or through other means, then such notice will take precedence over the general purposes of use stated in Section 4.a of this Privacy Policy.
To fulfill our commitment to respecting and protecting your privacy and the confidentiality of your personal information, AALOO has implemented appropriate technical and organizational security standards, including industry-standard safeguards to prevent unauthorized access or disclosure, misuse, alternation, or destruction of your information. Specifically, we received ISO/IEC 27001 certification in 2007, and SOC2, SOC3 (SysTrust) certifications for the AALOO App.
Because no method of electronic transmission or method of data storage is perfect or impenetrable, we cannot guarantee that your personal information will be absolutely safe from intrusion during transmission or while stored in our systems.
To help protect your privacy and confidentiality of your personal information, we also need your help. Please do not share your password with others, or use the same passwords you use for other services. Also, please notify us in the event you suspect any unauthorized use of your Account or any other breach of security via our Contact Form.
AALOO retains the personal information you provide while: your Account is active; for the length of time needed to fulfill any of the applicable purposes of use described in this Privacy Policy; or to comply with applicable laws and regulations.
We may retain your personal information following the closure or termination of your Account if retention is reasonably necessary:
To provide Services, it sometimes is necessary for AALOO to enlist third party service providers to process user data, which may include your personal information. We strictly evaluate all such third party service providers. We take reasonable steps to ensure that they have established appropriate and secure information administration and organizational control systems. We impose binding contractual obligations on such service providers to comply with applicable laws and regulations regarding the processing of personal information. We also require that they access your personal information only to the extent necessary to perform tasks in accordance with our instructions, and for no other purposes.
Other than as described in this Privacy Policy and other applicable privacy policies or addendums, AALOO will not provide your information to any third parties without your consent, unless we believe in good faith that we are required or permitted to do so under applicable laws.
We use cookies and similar local storage technologies.
A cookie is a small text file that is stored on your computer when visiting a website. This text file stores information that can be read by the website when visiting it again at a later date. Some of these cookies are necessary because otherwise the site is unable to function properly. Other cookies are convenient for the visitor: they remember your username in a secure way as well as your language preferences, for example. Cookies mean that you do not need to fill out the same information each time you visit a website.
We use cookies:
We also use the following third party cookies on the Website:
By continuing to use Services, you consent to our use of cookies and similar technologies in accordance with this Privacy Policy.
Most Internet browsers allow you to control whether or not to accept cookies. If, however, you deactivate cookies or limit the ability to set cookies, you may not be able to obtain the full benefit of the Website or access all of its functions, which may limit your overall user experience.
AALOO uses third party advertising agencies to place advertisements on the Internet or in other media. To measure the effectiveness of advertisements and determine how much to pay to advertising agencies, we install third-party modules within Apps. We may also install third-party modules within Apps in order to help us understand how Services and/or Additional Services are being used.
There is a possibility that AALOO may obtain personal information relating to individuals who are currently not users of Services. Please note that, regardless of whether or not you are a user of Services, you have the choices and rights set out in this section if we hold your personal information.
Subject to applicable law (including any exemptions or derogations under such law), you may have a right to access your personal information, to have errors in your personal information rectified, and to object to the processing of your personal information on legitimate grounds. You can exercise some of these rights directly within the AALOO App at any time. For example:
Upon verification of your identity, we will respond to your request within a reasonable period of time, and in accordance with relevant law. If you would like to send us a written request, please refer to Section 6.b for our mailing address.
If you no longer wish to use the Service or if you no longer wish to consent to AALOO’s collection and use of your personal information, you may choose to delete your entire Account directly through the AALOO App. We will delete your information in accordance with Section 4.d.
If you change your mind regarding how much information you wish to continue to share or disclose on Services going forward, you can always change the settings in the AALOO App relating to, for example:
The Service is intended for a general audience and is not directed at or intended to be used by minors under the age of 13 (“Children”).
We understand the special necessity to protect Children's on AALOO privacy, and we do not knowingly collect any personal information from Children.
If, however, you believe we have collected any personal information from Children, then please let us know via the Contact Form. If you would like to send us a written request, please refer to Section 6.b for our mailing address.
If we learn that we have inadvertently collected personal information from Children, we will deactivate the relevant Account(s) and will take reasonable measures to promptly delete such personal information from our records.
We may modify our Privacy Policy from time to time for various reasons including to improve our privacy practices, to reflect changes to our Service, and to comply with relevant laws. This Privacy Policy was last updated on December 9, 2016, and it was initially released on August 15, 2012.
When we make any material changes to our Privacy Policy, we will notify you on our Services, or by other reasonable means. We encourage you to review changes carefully. If you agree to the changes, then please continue to use our Service. If, however, you do not agree to any of the changes and you no longer wish to use our Services, you may choose to close your Account. Continuing to use our Services after a notice of changes has been communicated to you or published on our Services constitutes your acceptance of the changes and consent to the modified Privacy Policy.